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Our online ordering service is currently available for delivery in the United Kingdom of Great Britain and Northern Ireland, and the Channel Islands and the Isle of Man. All orders received by 12.00 p.m. on any normal working day (Monday to Thursday, excluding Friday , Saturdays, Sundays and public holidays) can be despatched within 24 hours of your placing the order.
Please note that if you wish to have your goods delivered on Saturday, you must place your order on the Friday before 12.00 p.m. Otherwise orders placed after 1.00 p.m. on Friday will be processed on the following Monday and therefore delivered on Tuesday. Note'' All saturday orders will inccur an additional charge. All orders are delivered in between the times of 8.00 a.m. to 6.00 p.m. The shipping charges and specific delivery times to your delivery destination are stated in the Select Your Package page on our website. All orders require a signature on delivery, which will usually occur between 8.00 a.m. to 6.00 p.m., Monday to Friday in the UK mainland only.
Please ensure that someone is available to accept delivery during these hours. Should our courier be unable to deliver, a card will be left to inform the recipient how they can collect their parcel or arrange a re-delivery. It will then become the recipient's responsibility to contact our courier to arrange a suitable re-delivery date. If no contact is made re-delivery may be attempted without further contact with the recipient. We accept no liability for any loss or damage by reason of a delivery failure owing to the recipient not being available, or if the goods perish and become inedible as a result of non-delivery.
We can only deliver to the address you provide and enter when placing your order and cannot accept any liability for late or failed delivery if the stated address is incorrect. The delivery address must be a physical address and not a post box number to which no delivery will be made. Any deliveries to a business address shall be deemed to be completed if left at the reception area and a representative of that business signs a receipt.
All orders received by 12.00 p.m. on any normal working day (Monday to Friday, excluding Saturdays, Sundays and public holidays) will be dispatched on the same day unless a preferred delivery date is selected.
Please note that if you wish to have your goods delivered on Saturday, you must select the correct date for Saturday from the preferred delivery date calendar. This also applies for orders placed on the Friday before 12.00 p.m. Otherwise orders placed after 12.00 p.m. on Friday will be processed on the following Monday and therefore delivered on Tuesday.
All orders are delivered by courier between 8.00 a.m. and 6.00 p.m. A signature is required on delivery. Please ensure someone is available at the delivery address to receive your order.